SHIPPING & RETURNS
SHIPPING POLICY
At Jun Huan Natural Health Products Pte Ltd, we strive to provide our customers with a seamless and hassle-free shipping experience. Our shipping policy is designed to provide our customers with the necessary information and guidelines for receiving their orders.
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Processing Time
We process our orders within 1-2 business days of receiving them. During peak seasons, it may take us up to 3-5 business days to process our orders.
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Shipping Methods and Fees
We offer various shipping methods, including standard shipping, expedited shipping, and international shipping. Our shipping fees are calculated based on the weight of the order and the shipping destination. We offer free standard shipping on orders that meet our minimum order value.
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Shipping Times
Our shipping times vary depending on the shipping method and the shipping destination. Our standard shipping times are 5-7 business days for domestic orders and 10-14 business days for international orders. Expedited shipping times are 2-3 business days for domestic orders and 5-7 business days for international orders.
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Tracking
We provide our customers with tracking information for their orders as soon as their orders are shipped. Customers can track their orders through our website or by contacting our customer service team.
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Customs and Duties
We are not responsible for any customs or duties that may be charged on international orders. Customers are responsible for paying any customs or duties associated with their orders.
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Delivery
We require a signature upon delivery for all our orders. If a customer is not available to receive their order, a notice will be left for them to arrange for re-delivery or pick-up.
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Returns and Refunds
We have a hassle-free return and refund policy for our customers. If a product is defective or damaged, our customers can return it to us within a specified period and receive a full refund or exchange. We do not accept returns for products that are not defective or damaged.
In conclusion, at Jun Huan Natural Health Products Pte Ltd, we value our customers and are committed to providing them with a seamless and hassle-free shipping experience. Our shipping policy ensures that our customers receive their orders in a timely and efficient manner and that they are informed about the status of their orders throughout the shipping process.
RETURN & EXCHANGE POLICY
At Jun Huan Natural Health Products Pte Ltd, we understand that sometimes customers may want to return or exchange a product. Our return and exchange policy is designed to provide our customers with the necessary information and guidelines for returning or exchanging their products.
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Eligibility
To be eligible for a return or exchange, the product must be unused and in its original packaging. We do not accept returns or exchanges for products that have been opened, used, or damaged. In addition, we do not accept returns or exchanges for products that are on sale or promotional items.
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Returns
Customers have 14 days from the date of purchase to return a product. To initiate a return, customers must contact our customer service team to obtain a return authorization number. The customer is responsible for the shipping fees associated with returning the product. Once we receive the returned product, we will inspect it and process the refund within 5-7 business days.
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Exchanges
Customers have 14 days from the date of purchase to exchange a product. To initiate an exchange, customers must contact our customer service team to obtain an exchange authorization number. The customer is responsible for the shipping fees associated with exchanging the product. Once we receive the exchanged product, we will inspect it and process the exchange within 5-7 business days.
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Refunds
We offer a full refund for returned products that meet our eligibility requirements. We refund the full purchase price of the product, excluding shipping fees. Refunds are processed within 5-7 business days after we receive the returned product.
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Damaged or Defective Products
If a product is damaged or defective, customers must contact our customer service team within 7 days of receiving the product. We will provide a return authorization number and a prepaid shipping label to return the product. Once we receive the damaged or defective product, we will inspect it and provide a full refund or exchange, including shipping fees.
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Promotions and Discounts
If a product was purchased as part of a promotion or with a discount code, the customer will be refunded the amount paid for the product. If the promotion or discount code is no longer valid, the customer will be refunded the amount paid for the product minus the value of the promotion or discount.
In conclusion, at Jun Huan Natural Health Products Pte Ltd, we value our customers and are committed to providing them with a hassle-free return and exchange experience. Our return and exchange policy ensures that our customers can return or exchange products that do not meet their expectations, and we strive to process refunds and exchanges promptly and efficiently.