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FREQUENTLY ASKED
QUESTIONS

At Jun Huan Natural Health Products Pte Ltd, we want to provide our customers with a seamless and hassle-free shopping experience. Our FAQ policy is designed to answer some of the common questions that our customers may have about our products, shipping, and returns.

  • Are your products natural?
    Yes, all of our products are made with natural ingredients.
  • Are your products tested on animals?
    No, we do not test our products on animals.
  • Are your products vegan?
    Some of our products are vegan. Please refer to the product description for more information.
  • How long does it take for my order to ship?
    We process our orders within 1-2 business days of receiving them. During peak seasons, it may take us up to 3-5 business days to process our orders. Shipping times vary depending on the shipping method and the shipping destination. Please refer to our shipping policy for more information.
  • Do you offer free shipping?
    Yes, we offer free standard shipping on orders that meet our minimum order value. Please refer to our shipping policy for more information.
  • Can I track my order?
    Yes, we provide our customers with tracking information for their orders as soon as their orders are shipped. Customers can track their orders through our website or by contacting our customer service team.
  • How do I return a product?
    To initiate a return, customers must contact our customer service team to obtain a return authorization number. The customer is responsible for the shipping fees associated with returning the product. Please refer to our return and exchange policy for more information.
  • What is your refund policy?
    We offer a full refund for returned products that meet our eligibility requirements. We refund the full purchase price of the product, excluding shipping fees. Refunds are processed within 5-7 business days after we receive the returned product. Please refer to our return and exchange policy for more information.
  • Do you offer wholesale pricing?
    Yes, we offer wholesale pricing for businesses interested in carrying our products. Please refer to our wholesale inquiries policy for more information.
  • How do I become a wholesale customer?
    To become a wholesale customer, please contact our customer service team for more information.

In conclusion, our FAQ policy is designed to provide our customers with the necessary information and guidelines for shopping with us. We strive to answer our customers' common questions and provide them with a hassle-free shopping experience. If customers have any additional questions, they can contact our customer service team for further assistance.

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